Natasha O'Brien: I too have been dealing with the EXACT SAME PROBLEM for atleast one year now! I feel your frustration for sure .. I was also told the same thing when I brought it to koho’s attention ..still nothing has been resolved. Just like nothing has been reported to my credit either .

Anonymous Smooth Piranha: I II am requesting my money back for all the months that it was not applied they are trying to tell me that it’s going to be applied this month and it will take affect but that doesn’t counteract Friday mom said it wasn’t applied and I didn’t have the benefit I’m not taking no for an answer with this company anymore a

Natasha O'Brien: I'm not subscribed to this feature but I'm baffled about the fact that KOHO Team still hasn't made a public statement about this. Somehow, getting roasted on this subreddit wasn't sufficient:

While KOHO does so many things right, their PR is abselutely non-existent.

Natasha O'Brien:I have filed a complaint using the process outlined here- http://www.peoplestrust.com/en/about-us/resolving-your-concerns/

I will continue escalating until I get my refund.

Anonymous Valid Reptile: thank you I will be clicking this link and following same process

Natasha O'Brien: If 56 days has passed with no resolution you can file a comlaint with the obsi.

Natasha O'Brien: Finally some progress. Have a case opened with Peoples Trust, they promised to escalate directly to a program manager at KOHO.