Include a purchase dispute option for unauthorized purchases
planned
KOHO Team
Reminder to all voters, you can still reach out via in-app chat to report any disputes until this feature has been built and released. Please don't post any dispute claims directly on this feature request post if you actually require help. Thank you!
KOHO Team
Reminder to all voters, you can still reach out via in-app chat to report any disputes until this feature has been built and released. Please don't post any dispute claims directly on this feature request post if you actually require help. Thank you!
KOHO Team
planned
KOHO Team
Merged in a post:
Easier claim
N
Notable Wolf
There should be a quicker way to report people doing fraudulent activity on your account.
This is twice now in two months that someone tried charging nearly $170 to my account
Not cool. And not being guaranteed to get my money back, even though being insured..? That makes me want to close my account.
KOHO Team
open
KOHO Team
KOHO Team
KOHO Team
Merged in a post:
Make disputes less challenging
M
Minimal Barracuda
I took my children on a trip to Ontario and ended up getting a hotel . Well, the hotel turned out to have bedbugs, and it was very very gross and disgusting and I was promised to refund by the owner, which never happened. So I disputed it through the credit card company only for them to tell me that I needed physical evidence to support my dispute. And then on top of that they tell me it’s 90 days for a dispute to process??? It is not like this with Visa or MasterCard with Visa or MasterCard. It only takes two weeks not 90 days.. so a summer trip with my children turned out to be a disaster, and Koho is not very accommodating with the timeline. Make these disputes easier and less challenging for the cardholder!
KOHO Team
KOHO Team
KOHO Team
under review
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