Include a purchase dispute option for unauthorized purchases
complete
A
Anonymous Bright Elephant
Include a purchase dispute option for unauthorized purchases or suspect of fraud
KOHO Team
Reminder to all voters, you can still reach out via in-app chat to report any disputes until this feature has been built and released. Please don't post any dispute claims directly on this feature request post if you actually require help. Thank you!
KOHO Team
complete
You can easily report eligible transactions directly through our app by following these simple steps:
Sign into the app and go to your transactions.
Select the specific transaction you have an issue with.
Tap the three dots (...) labeled "More" at the top of the screen.
Select "Report an issue"
KOHO Team
Merged in a post:
Dispute button
A
Anonymous Square Oryx
When there is a charge that isn’t supposed to be there click it and select dispute
KOHO Team
Merged in a post:
Allow control over unauthorized charges!
A
Anonymous Sought Caiman
Allow your customers to have more control over charges on their card…. Allow them to flag or report issues right away while in pending status, rather than forcing them to wait for unauthorized charges to go from pending to successful forcing them to then jump through all sorts of hoops to get their funds returned.
KOHO Team
in progress
KOHO Team
Merged in a post:
Unidentified payments
A
Anonymous Becoming Trout
Unidentified payments button
KOHO Team
Reminder to all voters, you can still reach out via in-app chat to report any disputes until this feature has been built and released. Please don't post any dispute claims directly on this feature request post if you actually require help. Thank you!
KOHO Team
planned
KOHO Team
Merged in a post:
Easier claim
A
Anonymous Elegant Kiwi
There should be a quicker way to report people doing fraudulent activity on your account.
This is twice now in two months that someone tried charging nearly $170 to my account
Not cool. And not being guaranteed to get my money back, even though being insured..? That makes me want to close my account.
KOHO Team
open
KOHO Team
Anonymous Talented Bunny: https://help.koho.ca/en/articles/4048172-how-do-i-file-a-chargeback-or-dispute
KOHO Team
Merged in a post:
Dispute button
A
Anonymous Glowing Gopher
Option to dispute charges when viewing recent transactions
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