30
Improving Customer Support đŹ
in progress
Activity Feed
Sort by
KOHO team
Merged in a post:
Better Customer Service
A
Anonymous Grown Mustang
Customer Service at Koho is very very poor. The chat support is slow, unhelpful and even when you chat with âsomeoneâ they are very unhelpful. There needs to be a support phone number with agents who can actually address the problems that many customers of KOHO are having. Huge lack of integrity and they lose many customers because of this.
A
Anonymous Verified Owl
That would be ideal also would suggest to have a message pinned that there is no inbound customer service that can take live calls. The process on how to get a callback and a service level agreement should be visible so we dont expect first point of call resolution.
A
Anonymous Immense Dogfish
Easy start
A
Anonymous Honest Quagga
Suks
A
Anonymous Immense Dogfish
Plz thanks
Leticia Morin
Je veut masteurcraf mes sa coupe
April Mooney
Iâve been trying to switch to the Mastercard however every time I try I get an error. Iâve tried to get support from KOHO without any any luck. Spent hours. Unfortunate that the customer service is horrible. Looking at switching providers due to not being able to get any help.
A
Anonymous Fast Stork
Same here, Iâve been trying to get something resolved for weeks now without any type of proper response. They actually send me inaccurate information about the premium cashback being bill and services instead of Transportation.
I donât get why they keep telling me that.

mona jean
Anonymous Fast Stork:
A
Anonymous Amazing Buck
I agree with Natasha, I've only had such ignorant responses from representatives with Amazon. I had my credit destroyed with the credit building feature. I've been pleading for it to simply corrected to what my score was previously. I have asked to have a phone call from someone but to no avail. This has been going on since the end of April. Recently I've been told to file a dispute with the credit bureau to have it corrected. Thats more stress, effort and time taken from me to have what i thought was a great feature, fixed. I know they had to change bureaus and change from visa to mastercard but it shouldn't be our punishment. Does filing a dispute within a credit bureau, show on your report? Wouldn't that be a mark against the client?
Natasha O'Brien
Cust support has been horrible I II pay for premium every month and nine dollars Iâm supposed to have fast track to chat which I donât have usually itâs a day two days sometimes even three before I get a response as well I have been informed by one of the agents that itâs actually not a chat message itâs email s support system and that is false information me and toes to the public because the perception of an email system versus a chat system reflects how quickly a response would be made knowingly a email system will take a lot longer so they falsely identify as a chat system and that is completely wrong and false and you speak to somebody and they close off the so-called chat before you get to re-reply your message
The agents on the other line or in my opinion or knowledgable or aware of even what they have posted on their own website they argue with you they send you screenshots that try and trick you into thinking youâre seeing something thatâs not actually true and when you actually look at it you understand and identify as a means to try and get you to shut you up. And they try and talk circles around you thereâs issues with the premium program there severe issues with it credit building program
TTThe credit building program has never been reporting to the credit bureaus and this is proven I am dealing with it now and they are so rude and inconsiderate of someoneâs time because it takes a lot to get a response from them even as fast track in premium youâre supposed to have a response quicker however you donât and they actually pretty will copy and paste what they wrote the previous message and how inconsiderate and frustrating is it to get that message Knowing youâre waiting for a response itâs disgusting is this practice and they should not roll out a feature and charge people for it if it doesnât work if theyâre testing it to see if it works they should have it in a beta phase and allow people to use it free of use to make sure that stuff is working properly not charge someone premium prices or Monthly fees for something that does not work properly thatâs a legitimate business practises
M
Marc Francoeur
Natasha O'Brien:
Load More
â