That would be ideal also would suggest to have a message pinned that there is no inbound customer service that can take live calls. The process on how to get a callback and a service level agreement should be visible so we dont expect first point of call resolution.

Easy start

Suks

Plz thanks

Je veut masteurcraf mes sa coupe

I’ve been trying to switch to the Mastercard however every time I try I get an error. I’ve tried to get support from KOHO without any any luck. Spent hours. Unfortunate that the customer service is horrible. Looking at switching providers due to not being able to get any help.

Same here, I’ve been trying to get something resolved for weeks now without any type of proper response. They actually send me inaccurate information about the premium cashback being bill and services instead of Transportation.

I don’t get why they keep telling me that.

I agree with Natasha, I've only had such ignorant responses from representatives with Amazon. I had my credit destroyed with the credit building feature. I've been pleading for it to simply corrected to what my score was previously. I have asked to have a phone call from someone but to no avail. This has been going on since the end of April. Recently I've been told to file a dispute with the credit bureau to have it corrected. Thats more stress, effort and time taken from me to have what i thought was a great feature, fixed. I know they had to change bureaus and change from visa to mastercard but it shouldn't be our punishment. Does filing a dispute within a credit bureau, show on your report? Wouldn't that be a mark against the client?

Cust support has been horrible I II pay for premium every month and nine dollars I’m supposed to have fast track to chat which I don’t have usually it’s a day two days sometimes even three before I get a response as well I have been informed by one of the agents that it’s actually not a chat message it’s email s support system and that is false information me and toes to the public because the perception of an email system versus a chat system reflects how quickly a response would be made knowingly a email system will take a lot longer so they falsely identify as a chat system and that is completely wrong and false and you speak to somebody and they close off the so-called chat before you get to re-reply your message

The agents on the other line or in my opinion or knowledgable or aware of even what they have posted on their own website they argue with you they send you screenshots that try and trick you into thinking you’re seeing something that’s not actually true and when you actually look at it you understand and identify as a means to try and get you to shut you up. And they try and talk circles around you there’s issues with the premium program there severe issues with it credit building program

TTThe credit building program has never been reporting to the credit bureaus and this is proven I am dealing with it now and they are so rude and inconsiderate of someone’s time because it takes a lot to get a response from them even as fast track in premium you’re supposed to have a response quicker however you don’t and they actually pretty will copy and paste what they wrote the previous message and how inconsiderate and frustrating is it to get that message Knowing you’re waiting for a response it’s disgusting is this practice and they should not roll out a feature and charge people for it if it doesn’t work if they’re testing it to see if it works they should have it in a beta phase and allow people to use it free of use to make sure that stuff is working properly not charge someone premium prices or Monthly fees for something that does not work properly that’s a legitimate business practises